FAQ
Frequently Asked Questions (FAQs)
General Questions:
Answer:
BOGO25.com is your go-to destination for deep discounts on Herrschners favorites and clearance items. It’s where we move limited-inventory products at incredible prices—so when you see something you like, don’t wait!
Answer: No. BOGO25 is exclusively online at BOGO25.com. It does not have a print catalog or physical retail location.
Answer: Not at this time. BOGO25 only ships within the contiguous United States.
Ordering & Shipping:
Answer: Most orders ship within 2 business days. Delivery typically takes 3–8 business days via standard shipping.
Answer: Yes. Once your order ships, you’ll receive an email with tracking information.
Answer: No. BOGO25 offers clearance items only, and availability is limited. If it’s sold out, it won’t be restocked.
All orders ship from Stevens Point, WI.
Payment & Promotions:
Answer: We accept most major credit and debit cards. Only one payment method may be used per order.
Answer: No. BOGO25 offers standalone discounts. Promotions and memberships from Herrschners.com do not apply.
Returns & Customer Support:
Answer: You may start a return by using the return form link found on the bottom of the website. Returns can be made within 30 days of purchase. Customers are responsible for shipping and handling charges on returned goods.
Answer: For assistance, email: customerservice@bogo25.coma> Please note: response times may be longer due to limited support availability.
Passwords & Online Account Management:
Answer: Click the "Sign In" link at the top, right-hand side of the BOGO25.com website. Next, click the "Forgot Password" link and enter your email address. A password reset link will be sent to your email address. You may also call Customer Service at 1-715-342-0207
Answer: Sign into your online account. On the left-hand side you will see "My Account." Choose "My Information" located under "My Account." Update your email address and click "Save." * *Please note that changing your login email address will not change your email address where promotions are sent.